Return, Cancellation, and Refund Policy

1. Introduction

na-parts.com (“na-parts”) is a web portal operated in Texas, USA by Na-parts (“Company/We/Us/Our”), trading as "na-parts – spare parts expert". We offer an online marketplace for machine spare parts.

This policy applies to all users of our website and mobile platforms and governs returns, cancellations, and refunds for orders shipped within the USA.

2. Contractual Relationship

This policy forms a legally binding agreement between you and Na-parts. By using our platform(s), you accept this policy in full.

3. Acceptance

• By using the platform(s), you agree to be bound by this policy.
• You confirm you are at least 18 years old or supervised by an adult.
• If using on behalf of an organization, you confirm you are authorized to do so.

4. Returns

4.1 General Conditions

• Return must be requested within 14 calendar days.
• Product must be unused and in original packaging.
• Damaged/defective claims must be made within 48 hours with photo/video evidence.

4.2 Non-Returnable Items

• Custom/special-order parts
• Used or installed items

5. Refunds

• Refunds are issued to original payment methods within 5–7 business days.
• No refunds in cash or to third-party accounts.
• Refund timelines may vary depending on your bank.

6. Shipping Charges

• Original shipping costs are non-refundable except in specific cases (e.g., damage, wrong item).
• We use USPS, FedEx, or UPS for all U.S.-based logistics.

7. Cancellations

• Orders can be cancelled before shipping.
• Delayed/backordered items may be cancelled for a full refund.

8. Legal Jurisdiction

This policy is governed by the laws of Texas. Any disputes will be resolved under the jurisdiction of courts in Harris County, Texas.